Shipping & Delivery

Thank you for shopping with ShakeHand Mobiles, a brand of Refurwish Retail & E-Commerce Private Limited. This Shipping & Delivery Policy outlines the terms and conditions regarding the shipping and delivery of refurbished mobile phones and repair services purchased from our website https://shakehandmobiles.com.

1. General Shipping Terms

We strive to provide prompt and reliable shipping services across India. Orders are processed and shipped only on business days (Monday to Saturday, excluding public holidays). Shipping charges, estimated delivery times, and availability may vary based on your location and selected shipping method.

2. Order Processing Time

All orders are processed within 1 business day after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. In case of high demand or unforeseen delays, we will notify you via email or SMS.

3. Shipping Charges

Shipping charges vary based on the delivery location, order value, and selected shipping method. Shipping costs (if applicable) will be displayed at checkout before confirming the order. We may offer free shipping on select orders or during promotional campaigns.

4. Delivery Timeframes

Estimated delivery times depend on your location and the shipping method chosen:

• Metro Cities: 1-2 business days.
• Tier 2 & 3 Cities: 2-3 business days.
• Rural & Remote Areas: 3-4 business days.
• Express Delivery (if available): 1 business day.

5. Tracking Your Order

Once your order is shipped, you will receive an email or SMS with a tracking number and a link to track your shipment. You can also track your order status on our website under the My Orders section.

6. Delivery Conditions

Orders will be delivered to the shipping address provided at checkout. Please ensure the accuracy of the address. If the delivery fails due to an incorrect or incomplete address, re-delivery charges may apply. A signature may be required upon delivery for security reasons.

7. Delayed or Lost Shipments

While we work with trusted courier partners, ShakeHand Mobiles is not responsible for delays caused by external factors such as weather, strikes, or courier issues. If your order is significantly delayed beyond the estimated timeframe, please contact our support team at contactus@shakehandmobiles.com or 18005701414. In case of a lost shipment, we will investigate and offer a replacement or refund based on our assessment.

8. International Shipping

Currently, we only ship within India. International shipping is not available at this time.

9. Damaged or Tampered Packages

If your package appears damaged, tampered, or opened upon delivery, do not accept it and contact us immediately. If you receive a damaged product after accepting the package, notify us within [Insert Timeframe] hours with photographic proof. We will initiate an exchange or refund based on our assessment.

10. Undeliverable Orders

Orders may be marked as undeliverable if:

• The recipient is unavailable during delivery attempts.
• The address provided is incorrect or incomplete.
• The package is refused at delivery.

If an order is returned due to non-delivery, we may charge re-shipping fees before dispatching it again.

11. Changes to Shipping Address

Shipping addresses cannot be changed after an order is processed. If you need to update your address, contact our support team before the order is shipped.

12. Contact Us

For any shipping-related inquiries, please reach out to us:

By placing an order with ShakeHand Mobiles, you agree to our Shipping & Delivery Policy. Thank you for choosing us!